Shipping & Returns

SHIPPING INFO

At Innovio.store, we’re excited to deliver your Mine Ultra HD Projectors to customers worldwide!

Below, you’ll find all the details about our shipping process, so you know exactly what to expect when placing an order with us.

Where We Ship

We proudly ship to customers worldwide! No matter where you are, we’ll get your order to your doorstep.

Processing Time

Once your order is placed, it takes 2–5 business days to process and print your items.

Please note that all products are made-to-order to ensure quality and sustainability.

Shipping Times. Delivery times vary depending on your location:

United States & Canada: 5-10 business days

Europe: 5-10 business days

Rest of the World: 10–20 business days

Please note: These timeframes are estimates and may vary slightly due to factors like customs delays or high seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the number of items in your order.

Orders over €120 qualify for free shipping worldwide!

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to check your order’s status and stay updated on its journey.

Customs & Import Taxes

For international orders, customs and import taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility, so we recommend checking with your local customs office for more information.

Lost or Delayed Packages

If your package is delayed or hasn’t arrived within the estimated delivery time, please contact us at [Your Contact Email]. We’ll work with you to resolve the issue as quickly as possible.

Have questions about shipping? Reach out to us anytime usig the contact form on our website.

RETURN & REFUND

At Innovio.store, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our policy below to understand how returns and refunds are handled.

Returns

Eligibility for Returns:
Items are eligible for return if:
- They are defective or damaged upon arrival.
- The wrong product was received (e.g., incorrect size, design, or color).
Timeframe:
Returns must be initiated within 30 days of receiving your order.
Process:
To start a return, please email us at support@e-group.store with the following details:
- Order number
- Reason for the return
- Photos of the item if it’s defective or incorrect
Once approved, we will provide detailed return instructions.

Refunds

Eligibility for Refunds:
Refunds are issued for:
- Items returned in line with our return policy.
- Orders canceled within 24 hours of purchase.
Refund Process:
Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–7 business days.
Non-Refundable Items:
- Sale or clearance items
- Gift cards

Exchanges

If you need a replacement due to a defective or incorrect item, please contact us. Once approved, we’ll send a replacement at no additional cost.

If you have any questions about our Return & Refund Policy, feel free to reach out to using the contact form on our website.