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Store Policy

CUSTOMER CARE

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At cooltshirt.store, we’re committed to providing you with an exceptional shopping experience from start to finish. We’re here to ensure that every step of your journey with us is smooth, enjoyable, and worry-free.

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How We Care for You​

  • Responsive Support: Whether you have a question about a product, need help with your order, or simply want to share feedback, our friendly customer support team is here to help.

  • Personalized Assistance: We understand that every customer is unique, and we’ll do our best to address your specific needs.

  • Commitment to Quality: Your satisfaction matters to us, and we stand behind the quality of our t-shirts and tote bags.

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Contacting Us​

Got a question or concern? Reach out to us—we’d love to help!

  • Email: Drop us a message anytime at support@cooltshirt.store. We’ll get back to you within 24–48 hours.

  • Contact Form: Use the contact form on our website for quick and easy communication.

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PRIVACY & SAFETY​

 

At cooltshirt.store, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.

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How We Use Your Information​​

When you make a purchase or interact with our website, we collect and use certain information to process your order, improve your shopping experience, and communicate with you. Here’s how we handle your data:

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  • Order Processing: We collect essential details like your name, shipping address, and payment information to fulfill your order.

  • Communication: We may contact you via email to provide order updates, confirm purchases, or share important information about your account or transactions.

  • Marketing: If you’ve opted in, we may send promotional emails about new products, sales, or updates. You can unsubscribe at any time.

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Data Security​

We take your security seriously and use industry-standard practices to protect your information.

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  • Secure Payments: All payments are processed through trusted third-party banking systems that use encryption and secure protocols to safeguard your payment information.

  • Data Storage: Your personal information is stored securely and is accessible only to authorized personnel.

  • No Sharing: We never sell or share your personal information with third parties for marketing purposes.

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When We Contact You​

We’ll only contact you in the following cases:

  • To confirm your order or provide delivery updates.

  • To notify you of any issues with your order.

  • If you’ve signed up for our newsletter or promotional offers.

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Your Privacy Rights​

 

You have full control over your personal information. You can:

  • Request to access, update, or delete your personal data.

  • Opt out of marketing emails by clicking the “unsubscribe” link in any email we send.

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If you have any questions about our Privacy & Safety policies or need assistance, feel free to contact us at 

support@e-group.store

 

Your trust means the world to us, and we’re here to ensure your shopping experience is both safe and enjoyable.

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PAYMENT METHODS

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  • Credit / Debit Cards

  • PAYPAL

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